Comprehensive maintenance

• True business value that addresses your needs through a holistic approach that delivers IT processes and operational efficiency

• Well coordinated service coverage through a single plan encompassing your entire IT infrastructure - including Servers, Storage, SAN, Networks, Desktops, Peripherals and Software

• Coverage includes all required parts and materials

• Includes scheduled periodic Preventive Maintenance Services

• Repair-time commitment  to ensure quick and complete recovery

• Timely response from our service professionals proficient in the specific platform

• Remote problem diagnosis and support

• Onsite hardware support - For critical issues that cannot be resolved remotely, an Interglobal Support Engineer is sent to customer site to diagnose, repair or replace components or entire units when necessary.

• Asset management and monthly status reporting

• Established escalation procedures and management
  
  Preventive Maintenance
  
  

• Carry out basic cleaning and service checks on all covered hardware

• Run diagnostics checks to detect and correct any malfunction

• Ensure all equipment operates at optimal level
  
  Per-Call Maintenance
  
  

• Call-to-repair services for customers under contract

• Charges  are billed on per-visit

• Parts are replaced and billed to the customer at approved rate

          Warranty Support Services

• Strategic service alliance with leading original equipment manufacturers

• Provides hardware warranty services on behalf of the vendor

• Invoking the provision of hardware warranty service in the name of the customer.
  
  Asset Management and Tracking
  

• Comprehensive asset audit and tracking

• Monthly status report

• Life-cycle advisory and disposal

         Data Backup and Disaster Recovery Services

• Data backup and Recovery Services

• Development of backup procedures

• Disaster recovery planning, design and implementation

• Security planning, risk and vulnerability assessments.
  
  IT Network Management Services

• Network maintenance and administration

• Automated Network Device and Node management

• Performance measurement, management and tuning

          Helpdesk

• Base services that support applications, operations and end users

• Skilled and courteous helpdesk technicians

• Heterogeneous and Multiple Platform support